Tell us where the pipeline stopped.
JetEncode support is handled by email. Send us the details and we’ll reply within two business days.
Email supportA useful first message gets us to the issue faster.
Share enough context for us to understand what happened, while keeping passwords, access keys, private media, and other secrets out of the email.
01
What you were trying to do and what happened instead.
02
Your JetEncode version, AWS Region, and relevant instance details.
03
The exact error message and the steps you already tried.
Launching for the first time?
The launch guide covers subscription, AMI setup, and your first test job.