Bring us the job ID and the point of failure.
Email support targets an initial response within two business days. This is not a 24/7 SLA and not a guaranteed resolution time.
Email support@jetencode.com →Coverage
Support covers AWS Marketplace subscription and launch questions, documented configuration, reproducible JetEncode errors, reasonable JetEncode-specific diagnosis, and security reports.
It excludes operation of your AWS account, cloud-architecture design, AWS billing, data recovery, third-party availability, and failures caused by unsupported modifications.
A useful bug report
BUILDJetEncode version + AMI ID
ENVIRONMENTAWS Region + EC2 instance type
EVENTUTC time + job ID + exact error
REPRODUCTIONExpected result, actual result, steps, and redacted logs
NEVER SENDPasswords, keys, tokens, private media, or unredacted customer data